Information about us
The service is operated by Dante Labs Inc. ("Dante Labs"). Our Terms of Service (what we call the “Terms”) make up the agreement between Dante Labs and you. These Terms govern your use and access to Dante Labs products, software, services, and website (including but not limited to text, graphics, images, and other material and information) as accessed from time to time by you, regardless if the use is in connection with an account or not (collectively, the “Services”).
Use of the Website. Acceptance of Terms
To purchase the Services, you shall access Dante Labs’ website at https://us.dantelabs.com (“Website”).The use of the Services is subject to the express acceptance of these Terms of Service ("TOS"), except for the Ancillary Services (as defined below) to which specific terms of service may apply. You shall accept these TOS each time you purchase the Services (as defined below).
Prerequisites
You may not purchase the Service if (1) you are not of legal age to form a binding contract with Dante Labs, or (2) you are not allowed to receiving the Services under the laws of the jurisdiction in which you are resident or from which you use the Services.
In addition to the conditions above, if you provide your own genetic information, you must be at least eighteen (18) years old to agree to these TOS on behalf of yourself or those for whom you have legal authority to agree.
Description of the Services
By ordering from the Website, you may purchase Dante Labs services which include the following:
Analysis of your genotype generated by Dante Labs through the processing of your saliva or blood sample provided for DNA extraction and then sequencing (“Genome Sequencing Test”). Dante Labs will perform the Genome Sequencing Test within 8 (eight) weeks from the receipt of your saliva or blood sample. In some cases, Dante Labs will perform the Genome Sequencing Test in less than 8 weeks.
- Ancillary analysis test in relation to the Genome Sequencing Test (“Ancillary Services”), as listed in Annex 1. When buying any of Dante Labs Ancillary Services, you will be requested to specify the kit for which you are requesting such service by providing the kit identification barcode (“KitID”). Dante Labs will be able to perform the requested Ancillary Service only after you provide the KitID. Some of the Ancillary Services may be subject to specific TOS and, in this case, you shall accept them, otherwise they are subject to the present TOS (together with Genome Sequencing Service, Covid Test and Ancillary Test, the “Services”).
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If you intend to purchase the Genome Sequencing Test, you shall follow the process as described below:
b.1 Order a personal sample collection kit for the Genome Sequencing Test: by accessing the Website, you will be able only to purchase the Services and order a personal sample collection kit;
b.2 Register your sample collection kit on Genome Manager website: by accessing the Genome Manager website (https://genome.dantelabs.com) you - or who will use the Genome Sequencing Tests - agree that, to benefit from Dante Labs Services, you must create a personal account (“Genome Manager Account”) and register your kit. Whether you have not registered your kit at the Genome Manager, Dante Labs will contact you upon receipt of your kit. If you do not perform such registration within 5 (days) days from Dante Labs’ communication, Dante Labs will not proceed with the analysis of your kit and will destroy it. Finally, if the analysis performed on your sample fails, Dante Labs will send you another free kit up to a maximum of three times to allow you to collect the sample again.
You acknowledge and agree that the Services are provided pursuant to the current state of the art of genetic research and technology in use by Dante Labs at the time of the purchase or viewing. As research progresses and scientific knowledge and technology evolves, Dante Labs is constantly innovating in order to provide the best possible experience for its users. You acknowledge and agree that the form and nature of the Services which Dante Labs provides may change from time to time without prior notice to you. As part of this continuing innovation, you acknowledge and agree that Dante Labs may also permanently or temporarily stop to offer some of its Services (or any features within the Services) to you or to users generally at Dante Labs’ sole discretion, without giving any prior notice.
Considerations on Genomic Testing
Our Genome Sequencing Test sequences the entire genome and provides genetic risk information based on assessment of specific genetic variants included in each report, so that you can choose what areas to investigate, when you want. The test does sequence the entire genome but does not automatically report on your entire genetic profile. As genomics discoveries advance, our test may not detect all genetic variants related to a given disease, and the absence of a variant tested does not rule out the presence of other genetic variants that may be related to the disease.
Other companies offering a genetic risk test may be analysing smaller sections of your genome and may be detecting different genetic variants for the same diseases, and so you may get different results using a test from a different company.
Other factors such as environmental and lifestyle risk factors may affect the risk of developing a given disease.
Some people may feel anxious about getting genetic test health results. This is normal. If you feel very anxious, you should speak to your doctor or other health care professional prior to collection of a sample for testing. This test is not a substitute for visits to a doctor or other health care professional. You should consult with your doctor or other health care professional if you have any questions or concerns about the results of your test or your current state of health.
We provide access to a genetic counselor, board-certified clinical molecular geneticist, to discuss the results of your test, included in the price of your test.
Our tests are not intended to diagnose a disease, tell you anything about your current state of health, or be used to make medical decisions, including whether or not you should take a medication or how much of a medication you should take.
You should not change your health behaviors solely based on the genetic information received from Dante Labs.
Dante Labs Services are not intended to diagnose any condition or disease.
- For most common diseases, the genes we know about are only responsible for a small fraction of the risk. Your ethnicity, environmental factors, lifestyle choices are far more important predictors and may affect the relevance of each report and how your results may be interpreted.
- The Services are not intended to tell you anything about your current state of health, or to be used to make medical decisions, including whether or not you should take a medication, how much of a medication you should take, or determine any treatment.
- If you have concerns or questions about what you learn through Dante Labs, you should contact your physician or other healthcare provider before making any lifestyle changes. Please note that genetic risk assessment is not applicable to results of carrier screening tests.
The laboratory may not be able to process your sample, if the results from processing do not meet our standards of accuracy. Our policy for re-processing failed samples is below:
- If the initial processing fails for any of above reasons, we will reprocess the same sample at no charge to the user.
- If the second attempt to process the same sample fails, we will offer to send another sample collection kit to the user to collect a second sample at no charge.
- If the second attempt to process the sample is unsuccessful, we will not send additional sample collection kits and the user will be entitled solely and exclusively to a complete refund of the amount paid to us, less shipping and handling.
Order and purchase of the Services
Orders: you can order Dante Labs’ Services by following the process outlined in the Website. You acknowledge that by placing an order at the Website you will be under an obligation to pay for the Services.
Please read and check carefully your order at each stage of the order process. By submitting an order through Dante Labs’ Website, you are confirming that the payment details provided on your order are valid and correct. The contract between you and Dante Labs will only be effective when We receive your payment. Dante Labs will charge the amount due on your chosen payment method among those listed on the Website after We receive your order.
In the event that you change your contact details after the purchase of the Services, it will be your sole responsibility to inform Dante Labs of such changes, so that Dante Labs can contact you about your order if necessary.
The price of the Services will be specified on the Website and it may change from time to time, but changes will not affect any order Dante Labs have already accepted.
Price: Delivery costs may not be included in the price of the Genome Sequencing Test and Covid Test and may be added to the total amount due. You will be able to see the delivery charges for the sample collection kit on the checkout page of your order.
Withdrawal and Termination
Withdrawal: As a consumer, you have the right to withdraw from this agreement after the purchase of the Genome Sequencing Test and Covid Test. You can exercise such rights by notifying Dante Labs Inc. at contact@dantelabs.com, within 14 (fourteen) days from the receipt of the sample collection kit. Please note that you will not be able to withdraw from this agreement after Dante Labs has received the sample collection kit filed with your biological material, since Dante Labs will start to perform a service with the same “customized” nature.
Likewise, with reference to the purchase of the Ancillary Services, you may not withdraw from this agreement because of the nature of the analysis to be considered as a “customized” service and, thus, Dante Labs will start immediately to perform the required Services.
Termination: Dante Labs may at any time, terminate this agreement if: (1) you have acted in a manner which shows that you do not intend to, are unable to comply with, or you have breached any of the provisions of the TOS; (2) is required to do so by law (for example, unlawfulness of the provision of the Services provided to you); (3) the Services are no longer provided by Dante Labs in your country of residence or in which you use the Services; or (4) at its sole discretion, the Services are no longer commercially available.
User Representations
7.1 By accessing Dante Labs Services, you agree to acknowledge and represent as follows:
You represent that you are eighteen (18) years old or more if you are providing a sample or accessing your genetic or health information. You confirm and declare that providing a sample to Dante Labs is not subject to any restriction in the country in which you reside and that your sample and data may be transferred and/or processed outside the country in which you reside. You give permission to Dante Labs to perform, with reference to the Genome Sequencing Test, sequencing and genotyping services on the DNA extracted from your saliva or blood sample and, with reference to the Covid Test, serological diagnostic tests by blood analysis or swab tests containing biological material. Dante Labs will only disclose the results of the performed analysis to you or to anyone that legally represents you or that you have specifically authorized. You understand and accept that any information you learn from the Services is not a medical and/or clinical advice. It is not designed to independently diagnose, prevent, or treat any condition or disease or to ascertain the state of your health.
You also understand that the results from the performance of the Genome Sequencing Test are only intended for informational and research purposes and that it should always be analyzed by a doctor or other health-care professional. Please be advised that Dante Labs strongly recommends that you seek the advice of your doctor, physician or other health-care provider if you need a professional advice.
You will be the only responsible for all the possible consequences resulting from your sharing with others the access to your genetic or health information and/or your report containing your analysis results. Whether you shall give your explicit consent for the processing of your genetic or health data for research purposes, pursuant to Dante Labs’ Privacy Information, you understand and acknowledge that providing any sample containing your blood or your biological material or having your genetic or biological information processed or providing your medical records or any other information about your health condition will not give you any property and/or other rights in any research that may be developed by Dante Labs or its collaborating partners. You specifically understand that you will not receive compensation for any research that include or result from the processing of your health or genetic information or any other information you may provide to Dante Labs within the performance of the Services.
7.2 You agree that in case of breach of any one of these representations Dante Labs has the right to refuse to provide any and all Services (or any portion thereof) and you shall indemnify and hold Dante Labs harmless against any liability, costs, or damages arising out of the breach of the representation.
Limitation of Liability
Dante Labs, within the limits allowed by applicable laws, shall not be liable for breach-of-contract damages that could not reasonably have foreseen on entering into this agreement. That includes any direct, indirect, incidental, special, consequential or exemplary damages related - but not limited - to (a) losses that were not caused by Dante Labs’ breach of contract; (b) the use or the inability to use the Services; (c) any action you take based on the information/results you receive after purchasing and using the Services; (d) the use or access to your reports results that was not caused by Dante Labs or (e) statements or conduct of any third party on the Services.
Disclaimer of Warranties
Dante Labs makes no warranty that the Services and/or the quality of any products, information, or other material purchased or obtained by you through the Services will meet your expectations.
Moreover, by accepting these TOS you also acknowledge that: (a) the use of Dante Labs’ resources is done at your own discretion and risk and that you will be solely responsible for any damage to your computer system or loss of data that results from the download and/or use of any material obtained through the use of Dante Labs Services and (b) no advice or information related to the Services, whether oral or written, obtained by you from Dante Labs shall create any warranty if not expressly stated in these TOS.
Finally, you accept that Dante Labs Services do not qualify as medical and/or professional advice on your health condition and do not substitute the advice of qualified professionals.
Privacy Policy
In order to purchase and use the Services you must first acknowledge and agree to the Privacy Policy
Jurisdiction and Applicable Law
Any disputes with Dante Labs arising out of or relating to the agreement shall be governed by the Court of Delaware, USA, regardless of your country of origin or where you access Dante Labs.
If you are a consumer and have your habitual residence in the European Union, you may benefit from the additional protection provided by the mandatory rules of your country of residence, which means that you may bring a claim to enforce your consumer protection rights in connection with these TOS in the country in which you live.
Still, if you reside in the EU, the European Commission provides for an online dispute resolution platform, which you can access here: https://ec.europa.eu/consumers/odr.